Amazing support call

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Amazing support call

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jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28244
Location: escaped from Swindon

Posted: Fri Apr 29, 05 3:42 pm Post subject: Amazing support call
Just had an email from a certain big company that emailed me a support request 3 days ago, the email is along the lines: "I sent your advice to the customer and they read it understood it, and actually solved the problem" Normally my dealings in this sort of indirect support via this company drag on for weeks and months Is anyone else here in the I.T. support business?

Bernie66

Joined: 14 Jan 2005
Posts: 13967
Location: Eastoft

Posted: Fri Apr 29, 05 3:47 pm Post subject:

sorry Not in IT- not capable of advising on PCs at all. You must be gifted-usually any "support" i get is either aimed miles above my head or complete gaga. I usually rely on System restore-having deleted my sound at one point as it didn't look like a program i used much i thought i could do without it!

Not always as useful though when i have been playing with the registry-would have reloaded XP ages ago if i still had my disks-i have deleted some shortcuts i think-well computer is very slow and always wants me to tell microsoft about things which are happening inside my computer!

Jonnyboy

Joined: 29 Oct 2004
Posts: 23956
Location: under some rain.

Posted: Fri Apr 29, 05 8:39 pm Post subject:

I work next to one, so I get all the stories.

Today we had a trust director who complained that he couldn't copy to his CD drive....Problem was traced to it being that he didn't have a CD writer on his laptop.

We often get senior consultants who must have spent HOURS on the internet gathering specs for the ultimate desktop, 3.2 gig processors, 2 gig memory, 250 gig drives, dvd-rw, 19" tft. Pretty much all you need to run doom 3.

Referred to Mr Jonnyboy who tells them that they can have either pc model 1 or pc model 2 as he's done a volume deal, oh and by the way your crappy dell is only three years old so it's not depreciated to zero value yet. Come back next year.

tahir

Joined: 28 Oct 2004
Posts: 45685
Location: Essex

Posted: Sun May 01, 05 8:02 am Post subject:

Jonnyboy wrote:

Referred to Mr Jonnyboy who tells them that they can have either pc model 1 or pc model 2 as he's done a volume deal, oh and by the way your crappy dell is only three years old so it's not depreciated to zero value yet. Come back next year.

I've got a friend that works in procurement for Ove Arup and some of the stuff that people are allowed to buy is just amazing.

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