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buzzy

Joined: 04 Jan 2011
Posts: 3708
Location: In a small wood on the edge of the Huntingdonshire Wolds

Posted: Sun Jan 01, 17 12:34 pm Post subject: Skype problems
Jaki and I communicate with her mother via Skype. Over the Christmas week there have been problems. Whilst we could see and hear her perfectly she got garbled sound and not very good pictures. It has returned to normal since yesterday. Can anyone suggest why the trouble should be in just one direction? Thanks Henry

dpack

Joined: 02 Jul 2005
Posts: 46249
Location: yes

Posted: Mon Jan 02, 17 1:29 pm Post subject:
band width at her end?

buzzy

Joined: 04 Jan 2011
Posts: 3708
Location: In a small wood on the edge of the Huntingdonshire Wolds

Posted: Mon Jan 02, 17 7:32 pm Post subject:

dpack wrote:

band width at her end?

I had thought of that, but would it affect reception but not transmission?

M-I-l lives in an urban area, we are in a rural area where broadband is understood to mean a bunch of fat Salvation Army brass players. Might that make a difference?

Henry

Nick

Joined: 02 Nov 2004
Posts: 34535
Location: Hereford

Posted: Mon Jan 02, 17 8:42 pm Post subject:
My upload is way worse than my download speed. So it would mean trouble in one direction makes sense. But if it's fixed now I shouldnt worry about it.

buzzy

Joined: 04 Jan 2011
Posts: 3708
Location: In a small wood on the edge of the Huntingdonshire Wolds

Posted: Mon Jan 02, 17 10:05 pm Post subject:
[quote="Nick:1471974"]My upload is way worse than my download speed. So it would mean trouble in one direction makes sense. But if it's fixed now I shouldnt worry about it.[/quote] It's not me who does the worrying, but my m-i-l, and telling her not to worry is a waste of breath. Henry

dpack

Joined: 02 Jul 2005
Posts: 46249
Location: yes

Posted: Tue Jan 03, 17 12:04 pm Post subject:
with more info upload bandwidth your end seems very plausible.

Nick

Joined: 02 Nov 2004
Posts: 34535
Location: Hereford

Posted: Tue Jan 03, 17 12:08 pm Post subject:

[quote="buzzy:1471976"]

Nick wrote:

My upload is way worse than my download speed. So it would mean trouble in one direction makes sense. But if it's fixed now I shouldnt worry about it.[/quote]

It's not me who does the worrying, but my m-i-l, and telling her not to worry is a waste of breath.

Henry

Have her (and you) get, install, and use a broadband speed checker. Then, when you have issues, look at your up and down speeds.

buzzy

Joined: 04 Jan 2011
Posts: 3708
Location: In a small wood on the edge of the Huntingdonshire Wolds

Posted: Tue Jan 03, 17 4:25 pm Post subject:

[quote="Nick:1471994"]

buzzy wrote:

Nick wrote:

Henry

Have her (and you) get, install, and use a broadband speed checker. Then, when you have issues, look at your up and down speeds.

Good idea, but though Jaki and I could do that, the m-i-l wouldn't be able to cope.

Henry

Nick

Joined: 02 Nov 2004
Posts: 34535
Location: Hereford

Posted: Tue Jan 03, 17 4:31 pm Post subject:
She got the garbled video. Her download is likely bigger than her upload speed, so it sounds like you were the problem. Check your upload speed.

buzzy

Joined: 04 Jan 2011
Posts: 3708
Location: In a small wood on the edge of the Huntingdonshire Wolds

Posted: Mon Jan 09, 17 5:37 pm Post subject:

Nick wrote:

She got the garbled video. Her download is likely bigger than her upload speed, so it sounds like you were the problem. Check your upload speed.

She has the same problem with hearing Jaki's sister from Fife, which suggests to me that the problem isn't our end - we can communicate with Scotland with only occasional problems. Still, the shop is the next port of call I think.

Henry

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