Rant about my bank

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Rant about my bank
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Gertie

Joined: 08 Jan 2005
Posts: 1638
Location: Yorkshire

Posted: Tue Feb 15, 05 7:17 pm Post subject:
Nice one, Rob!

ian1

Joined: 12 Dec 2004
Posts: 314
Location: essex

Posted: Tue Feb 15, 05 8:29 pm Post subject:
cab you may have been charged for the calls you made! has anyone tried www.moneysavingexpert.com he seems to talk good sense and takes the view that banks are the enemy..

cab

Joined: 01 Nov 2004
Posts: 32429

Posted: Wed Feb 16, 05 10:08 am Post subject:

ian1 wrote:

cab
you may have been charged for the calls you made!
has anyone tried www.moneysavingexpert.com he seems to talk good sense and takes the view that banks are the enemy..

The calls I've made won't be charged, I'm fairly sure, but I'm getting more militant with them every time I talk to them.

Cheers for the advice everone. I'll keep you posted on where I get.

tahir

Joined: 28 Oct 2004
Posts: 45715
Location: Essex

Posted: Wed Feb 16, 05 10:19 am Post subject:

Cab wrote:

I'm getting more militant with them every time I talk to them.

Careful or you'll end up getting thrown out of the labour party

cab

Joined: 01 Nov 2004
Posts: 32429

Posted: Wed Feb 16, 05 1:23 pm Post subject:

Well, I went into my branch at lunchtime. Found that they refused to take any responsibility for anything at all, and that the manager was quite aggressive; hardly surprising as he'd been totally misinformed as to what I was complaining about. Absolutely rubbish. Apparently because I'd refused to accept that the thirty quid offer from was appropriate, I was trying somehow to stitch more money out of the bank. The whole idea that it might not be about money but is really about customer services seemed totally lost on him.

I'm so going to pester them now. I am so angry at them. First time I've stormed out of anywhere in ages.

cab

Joined: 01 Nov 2004
Posts: 32429

Posted: Wed Feb 16, 05 2:19 pm Post subject:
And just got called back by the manager of the credit card centre. Sounded genuinely mortified, but was totally useless.

Rob R

Joined: 28 Oct 2004
Posts: 31902
Location: York

Posted: Wed Feb 16, 05 2:20 pm Post subject:

Cab wrote:

There's only one thing I would tell them- that I would take my custom elsewhere.

cab

Joined: 01 Nov 2004
Posts: 32429

Posted: Wed Feb 16, 05 2:41 pm Post subject:

Rob R wrote:

There's only one thing I would tell them- that I would take my custom elsewhere.

Seems like such an easy way out for them though. I'll be taking my custom elsewhere, but I'll be vitriolic about it.

Bugs

Joined: 28 Oct 2004
Posts: 10744

Posted: Wed Feb 16, 05 2:46 pm Post subject:
Personally, I like to open another bank account, use that for all my finances, wages etc, but leave the other one open with just pennies in it, in the hope that it will cost them more money to administer than they've ever made off me. Not ethical at all, that, I'm afraid. But satisfying

ian1

Joined: 12 Dec 2004
Posts: 314
Location: essex

Posted: Wed Feb 16, 05 2:47 pm Post subject:
the branch manager hasnt got a email address has he

Rob R

Joined: 28 Oct 2004
Posts: 31902
Location: York

Posted: Wed Feb 16, 05 3:17 pm Post subject:

Bugs wrote:

Personally, I like to open another bank account, use that for all my finances, wages etc, but leave the other one open with just pennies in it, in the hope that it will cost them more money to administer than they've ever made off me.

As long as it's just a personal account- most effective

I keep getting leaflets from First Direct telling me how easy it is for me to put more of my money into the account- it hasn't occured to them that I haven't got any!

cab

Joined: 01 Nov 2004
Posts: 32429

Posted: Wed Feb 16, 05 4:15 pm Post subject:

Bugs wrote:

Not ethical at all, that, I'm afraid. But satisfying

Excellent idea. I'll look into it. I'll also have a look to see if I can exploit my overdraft facility to top up my pitiful little isa elsewhere. That'll irritate them. If the interest rates are favourable that seems like a nice way to go about things.

cab

Joined: 01 Nov 2004
Posts: 32429

Posted: Wed Feb 16, 05 4:16 pm Post subject:

ian1 wrote:

the branch manager hasnt got a email address has he

I'm petty. I'm not THAT petty

I intend to complain about him. Further complaints to him look futile.

ian1

Joined: 12 Dec 2004
Posts: 314
Location: essex

Posted: Wed Feb 16, 05 4:28 pm Post subject:
true

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28252
Location: escaped from Swindon

Posted: Thu Feb 17, 05 10:25 am Post subject:
Another bank rant. I have just received a 3rd letter from goldfish with my PIN number. It may have been 4 I have received, but I am sure this is at least 3. Since getting the 1st one last june or so, I have been using the damn thing. In fact the ship has bust twice and I have had to ask for a replacement card

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