Can't log in? Cache/cookie clearing instructions...

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Downsizer Forum Index -> Site guidelines, Announcements, Problems and Suggestions

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sean
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 42219
Location: North Devon

Posted: Tue Jan 12, 10 5:26 pm Post subject: Can't log in? Cache/cookie clearing instructions...

Moving from one server to another caused people some problems with this. I've edited this together from a couple of other threads. Feel free to add instructions for other browsers/ways of doing things.

n wrote:

I have been unable to access Downsizer since the update.
I could see the posts but not ask any questions or reply to threads or see my profile.
I tried replacing the password three times.

I use Safari 4.0.4
I cleared the cache.
It still didn't work.

If you are using Safari you have to Reset Safari in the dropdown menu. It then takes you to an options page where you can choose to keep passwords, keep autofill, clear cookies etc by ticking boxes.

Gervase wrote:

I found with Safari that going to 'preferences', clicking the 'security' tab, then 'show cookies', doing a search for any with 'downsizer' in the name and deleting them - twice - did the trick.

Fee wrote:

It might be an idea to put the instructions for all browsers in here, I know there are some people who are still not getting on for various reasons, and clearing cookies/cache seems to be the primary issue.

Firefox

To clear cookies:

Tools - Privacy - remove individual cookies - search for Downsizer - select and remove those listed

To clear browser history:

Tools - clear recent history - select everything from dropdown - ok

Now restart Firefox.

IE

Somebody might want to clarify this, as I avoid IE like the plague and only use it for testing.

Tools - Browsing History section (under general) - delete
Restart IE

Last edited by sean on Mon Dec 22, 14 7:02 pm; edited 1 time in total

n

Joined: 07 Jun 2005
Posts: 211
Location: Lothian

Posted: Thu Jan 14, 10 12:23 pm Post subject:
Sorry, I know this is a sticky for information but every morning I log in and then get bounced back to the log in page when I try to read or reply to a thread. I have to go to Safari again and clear the cache. I don't need to change the password or ask for a new one, but I do need to clear the cache every single day. Any idea why this should be the case?

sean
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 42219
Location: North Devon

Posted: Thu Jan 14, 10 12:25 pm Post subject:
I don't I'm afraid. I don't use Safari. Have you tried Gervase's suggestion above?

n

Joined: 07 Jun 2005
Posts: 211
Location: Lothian

Posted: Thu Jan 14, 10 12:31 pm Post subject:
I've done that, Quit Safari and turned it on again and it seems OK now. I suppose I'll know tomorrow morning because I will again accumulate cookies today. Thank you. My mac is now a cookie free zone!

nora

Joined: 20 Mar 2005
Posts: 1539
Location: West Yorkshire

Posted: Thu Jan 14, 10 12:38 pm Post subject:
I'm having the same problem as n with safari and firefox. I clear the cookies each time like gervaise suggested and then can log in but each time I go back to the computer I have to do the clear the downsizer cookies again. I'm getting used to doing it that way now, but will keep looking on here in case anyone finds out a way round it.

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28239
Location: escaped from Swindon

Posted: Thu Jan 14, 10 1:04 pm Post subject:
I have cleared down the sessions tables in the downsizer database, everyone will need to login again, but it might help those with trouble.

n

Joined: 07 Jun 2005
Posts: 211
Location: Lothian

Posted: Fri Jan 15, 10 9:47 am Post subject:
Sorry, Jema, it didn't work. I closed Safari a couple of times yesterday and tried to see if I would be able to post, and I could. But this morning I had to clear the cookies again before I could type this reply. Something to do with it being a different date, perhaps?

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28239
Location: escaped from Swindon

Posted: Fri Jan 15, 10 10:55 am Post subject:
At this point you need a Safari expert, it has to be something in the browser settings

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28239
Location: escaped from Swindon

Posted: Fri Jan 15, 10 10:56 am Post subject:
Googling "Safari cookie problem" brings up a heck of a lot: https://hivelogic.com/articles/the-safari-cookie-issue-fixed/ is possibly helpful.

n

Joined: 07 Jun 2005
Posts: 211
Location: Lothian

Posted: Fri Jan 15, 10 11:41 am Post subject:
Interesting. This has only been an issue since the weekend, and Downsizer is the only forum where it happens for me. I use several forums (all myfreeforum types) and they are all OK. I haven't changed any settings, apart from clearing the cache and cookies on what is now a daily basis. I have all the updates for Safari. Is it still happening for other people? Hmmm...

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28239
Location: escaped from Swindon

Posted: Fri Jan 15, 10 11:53 am Post subject:
It is I concede odd, but the one change is that downsizer has gone over to the more flexible myfreeforum cookie system!

bernie-woman

Joined: 28 Oct 2004
Posts: 7824
Location: shropshire

Posted: Fri Jan 15, 10 4:03 pm Post subject:
I am using Safari and having no problems at all

Nick

Joined: 02 Nov 2004
Posts: 34535
Location: Hereford

Posted: Fri Jan 15, 10 4:20 pm Post subject:
Would the problem, therefore, be solved, if we deleted n?

n

Joined: 07 Jun 2005
Posts: 211
Location: Lothian

Posted: Fri Jan 15, 10 4:23 pm Post subject:
Hoi! Who are you deleting? muttermuttermutter

nora

Joined: 20 Mar 2005
Posts: 1539
Location: West Yorkshire

Posted: Fri Jan 15, 10 6:37 pm Post subject:
It seems to be working for me now in firefox and safari. Hope you manage to get sorted soon n.

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