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Rob R
Joined: 28 Oct 2004 Posts: 31902 Location: York
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gz
Joined: 23 Jan 2009 Posts: 8953 Location: Ayrshire, Scotland
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Rob R
Joined: 28 Oct 2004 Posts: 31902 Location: York
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Rob R
Joined: 28 Oct 2004 Posts: 31902 Location: York
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Midland Spinner
Joined: 13 Jan 2009 Posts: 2931 Location: Under a green roof
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Posted: Thu Mar 28, 13 10:23 am Post subject: |
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Rob R wrote: |
Midland Spinner wrote: |
In very very small print.
They aren't making it clear & open. |
Here's a screenshot of the main page;
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Yes, but to get to the parcel prices/sizes you still have to click the link to get to a page which gives the choice of personal (which I'm not, exactly), smart stamp, or business-with-an account (which I'm not). That takes you to the basic info, then to get the detailed parcel prices you have to click another link which takes you to the pdf, in which you have to scroll down to the second page to find the inland sizes, which you then have to compare to the prices to find out how much you will have to spend.
That's 3 pages on from the front page- it might as well be in the basement, behind a locked door, in the bottom drawer of a filing cabinet marked "beware of the leopard".
This conversation is clearly going round in circles, you obviously think that the Royal Mail are justified in their actions and are giving you good service - I .... don't. I suspect it's a lot down to the fact that you sell & send out a lot of heavy parcels, I send fewer light parcels, because a lot of my work involves trapping volume inside things (i.e. making cases, boxes, baskets & other bulky but light items). |
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Rob R
Joined: 28 Oct 2004 Posts: 31902 Location: York
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Posted: Thu Mar 28, 13 12:30 pm Post subject: |
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Midland Spinner wrote: |
This conversation is clearly going round in circles, you obviously think that the Royal Mail are justified in their actions and are giving you good service - I .... don't. I suspect it's a lot down to the fact that you sell & send out a lot of heavy parcels, I send fewer light parcels, because a lot of my work involves trapping volume inside things (i.e. making cases, boxes, baskets & other bulky but light items). |
No, not at all, the postal prices thread is posted in Business Questions, Ideas & Advice, I'm trying to offer the latter two. You said it was hard to find in the small print (the link to 2013 Postal Prices) yet when I visited the site it was there in a very prominent position, I'm not quite sure what more you are expecting from them in that respect. They can't take you on a direct link to the information you want to know because that would mean everyone else would find it more difficult, either that or you'd have a load of information to sift through that you didn't want to know and it'd be even harder to find.
I do send some heavy parcels, but if I were advising you on that basis I would say you should forget about Royal Mail and sign up with a decent courier. I also use Royal Mail for anything from 50g up to about 1kg, after which the courier becomes more competitive when I factor in the time & cost of going to the Post Office. I used to send many smaller parcels via Royal Mail, which is why I suggest franking - the savings back when I did it were starting at 2p per letter, and it was only just about worth it for the few parcels I had, the biggest advantage for me was that I didn't have to spend time in the Post Office & I didn't have to hold up other people in the Post Office while they processed my parcels - now they are up to 16p, so it is definitely more financially worth it now. I also suggested having a set price & offering a quote to reduce your postal prices if possible, which is exactly what I do. The Post Office still gets paid for handling franked mail so you are not doing them out of an income either.
Royal Mail have changed their pricing structure in order to a) influence the way customers use the service and b) making themselves more efficient by standardising the mail they are handling. They haven't done it to annoy people. A lot of people have said they have put their prices up, but if you compare the prices they have put some parcels up, and brought some down, so the doom-mongering is not justified IMO. And even if it were justified, what is the point of complaining about it on a forum if the convention is to just say 'it's awful what they are doing to us'? They're not going to come on here and change their systems and pricing structure on the back of it. We've got to find the best way around it.
I have also recently invested in some boxes for 'lumpy' items that standardise the size and shape of my skins & hides (which are lightweight & fairly bulky) and ensure that I know the dimensions and they aren't open to inperpretation by the Post Office staff. They also make packing quicker and easier than wrapping in plastic. |
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Nicky cigreen
Joined: 25 Jun 2007 Posts: 9887 Location: Devon, uk
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sally_in_wales Downsizer Moderator
Joined: 06 Mar 2005 Posts: 20809 Location: sunny wales
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Midland Spinner
Joined: 13 Jan 2009 Posts: 2931 Location: Under a green roof
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Barefoot Andrew Downsizer Moderator
Joined: 21 Mar 2007 Posts: 22780 Location: In the 17th century
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Barefoot Andrew Downsizer Moderator
Joined: 21 Mar 2007 Posts: 22780 Location: In the 17th century
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Nicky cigreen
Joined: 25 Jun 2007 Posts: 9887 Location: Devon, uk
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jamanda Downsizer Moderator
Joined: 22 Oct 2006 Posts: 35057 Location: Devon
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Rob R
Joined: 28 Oct 2004 Posts: 31902 Location: York
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Nicky cigreen
Joined: 25 Jun 2007 Posts: 9887 Location: Devon, uk
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