Heeeeeelp, massive e-mail problems!!!

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Heeeeeelp, massive e-mail problems!!!
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whitelegg1

Joined: 05 Apr 2005
Posts: 409
Location: Woodford Green

Posted: Sat Dec 31, 05 3:59 pm Post subject: Heeeeeelp, massive e-mail problems!!!

Both of our e-mail accounts via MS Outlook are refusing to send/receive.

They come through different e-mail servers, so I don't think it is the server that is the problem (too much of a coincedence).

They stopped working late last night.

When I do a send/receive it eventually times out after 10 mins with the following error message.

Task 'mail.*********.com - Sending and Receiving' reported error (0x8004210A) : 'The operation timed out waitingn for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Oviously I'm not having any web problems, otherwise I couldn't post this.

Anybody got any ideas.

I have don various thorough virus scans etc. no problems other than one said that MS security and firewall had been disabled! Fixed that but still no joy!

Help, I must fix this by Tuesday as OH works form home.

Pete

Treacodactyl
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 25795
Location: Jumping on the bandwagon of opportunism

Posted: Sat Dec 31, 05 4:32 pm Post subject:

I don't have much of an idea as I don't use outlook. If you google "error (0x8004210A)" you get quite a few results, the first from microsoft that suggests it could be an anti-virus software problem.

https://support.microsoft.com/default.aspx?scid=kb;en-us;813518&Product=ol2002

And if you look here it blames Norton AV (bottom of the page):

https://www.awebhosting.com/help/outlook_xp/errors.html#e6

N.V.M.

Joined: 05 Feb 2005
Posts: 207
Location: British Columbia,Canada,eh!

Posted: Sat Dec 31, 05 4:32 pm Post subject:
its probably your ISP's problem. just because they are different accounts, they still go through your ISP mail server. can you access your email via the web? there should be a webmail area at your ISP's website to do that.

whitelegg1

Joined: 05 Apr 2005
Posts: 409
Location: Woodford Green

Posted: Sat Dec 31, 05 4:56 pm Post subject:
When I said they are different accounts, our private mail come vie bt internet, OH's work one come from her work server. Does this change what you said, or (more likely) have I still not understood the mechanics of e-mail servers and ISP's!!!

whitelegg1

Joined: 05 Apr 2005
Posts: 409
Location: Woodford Green

Posted: Sat Dec 31, 05 5:04 pm Post subject:

Margo '05 style 'Well thanyou very much Norton Internet Security!!!'

Ended up disabling virtually all of my Norton Security....low and behold it worked again...

Now what the he*l do I do.

I do not want to run with it all switched off, OH get so much cr*p in on her work e-mail!!!

Any thoughts....at least now I know that we didn't get any important messages today!!!

I want to get outside and kill some A4 bunnys!!!

Deedee

Joined: 10 Jan 2005
Posts: 250
Location: Surrey

Posted: Sat Dec 31, 05 5:53 pm Post subject:
I am in no way a computer buff but did have similar problems to you when I didn't do my windows updates.It was something to do with service pack 2 not being compatible with norton but they did a patch for it to make it work.Make sure your updates are all up to date and try to get norton back on just in case.

whitelegg1

Joined: 05 Apr 2005
Posts: 409
Location: Woodford Green

Posted: Sat Dec 31, 05 6:46 pm Post subject:

'And after allllllllll.....it was the fiiiieeeeerrrrrrwaaaaaaalllllllll'

Deja vous, 'well thankyou very much Norton Internet Security'

I turned off Norton's Firewall.....email worked.

I turned on Window's Firewall...email worked.

I then tuned ON Norton's Firewall....email fell over again.

So I have turned it off...and am relying on Mr.Gates for my protection.

I still have the rest of Internet Security working away merrily.

Does anyone know how much more I am at rick by relying on Bill?

Still it is fixed now.....sort of....but far from being to my satisfaction.

Thanks everyone for pointing me in some helpfull directions.

Treacodactyl
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 25795
Location: Jumping on the bandwagon of opportunism

Posted: Sat Dec 31, 05 7:13 pm Post subject:
No idea as I use a hardware firewall, but you can always turn on the Norton's firewall and check for emails when needed.

jema
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 28234
Location: escaped from Swindon

Posted: Sat Dec 31, 05 7:32 pm Post subject:
Glad you got it sorted. Reminds me of why I hate software security measures

tawny owl

Joined: 29 Apr 2005
Posts: 563
Location: Hampshire

Posted: Sat Dec 31, 05 10:23 pm Post subject:

whitelegg1 wrote:

'Does anyone know how much more I am at rick by relying on Bill?

It's not recommended. Try AVG, Avast, Panda, or any of the other free ones and bin Norton. As almost unanimously said in the earlier thread, it's rubbish.

tawny owl

Joined: 29 Apr 2005
Posts: 563
Location: Hampshire

Posted: Sat Dec 31, 05 10:25 pm Post subject:
OK, (duhh!) let's try recommending some actual firewalls rather than AVs ... Kerio or ZoneAlarm are both good and have free versions.

whitelegg1

Joined: 05 Apr 2005
Posts: 409
Location: Woodford Green

Posted: Sun Jan 01, 06 12:16 am Post subject:
Thank you, everyone. Happy New Year. Go to bed! OH says 'we're going to'

mrutty

Joined: 28 Oct 2004
Posts: 1578

Posted: Sun Jan 01, 06 9:40 am Post subject:

Solution, bin the whole of Norton and your machine will run so much faster.

If you want a good all in one package then F-Secure takes some beating.

As a half way house just running XPfirewall which is as good as the freeware version of ZoneAlarm, the only reason XP firewall is not used in industry is that it's a pain in the arse to manage.

For trial versions of real AV products try https://www.two3five.com/virus/review.htm

Forager

Joined: 29 Oct 2004
Posts: 144

Posted: Sun Jan 01, 06 1:34 pm Post subject:
Does the latest version of XP's firewall block outward connections? The first one didn't.

dpack

Joined: 02 Jul 2005
Posts: 46211
Location: yes

Posted: Sun Jan 01, 06 1:59 pm Post subject:
avast is good .,and i must chek wots running..my set works.... report when not daft.

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