Logging-In Problem - help required!

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Logging-In Problem - help required!

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gythagirl

Joined: 18 Feb 2010
Posts: 1467
Location: Somerset

Posted: Fri Apr 06, 18 6:14 pm Post subject: Logging-In Problem - help required!
This is for a friend Gardening-girl can't get onto Downsizer at the moment - she can't automatically log in anymore and the system won't accept the only password she can remember using (tbh I'm not sure I can recall mine either) - and she says there's no 'forgotten password' box to click. What does she do next ??? I said I'd ask! Thank you IT peeps !

Slim

Joined: 05 Mar 2006
Posts: 6612
Location: New England (In the US of A)

Posted: Fri Apr 06, 18 6:51 pm Post subject:
You'll have to hope someone dares logout to look for a forgotten password link

Nicky cigreen

Joined: 25 Jun 2007
Posts: 9881
Location: Devon, uk

Posted: Fri Apr 06, 18 7:25 pm Post subject:
make sure she is logging into the forum not the other bit of the website... I made that mistake and the 'I forgot my password' thing should be just under where she puts her username and password

gythagirl

Joined: 18 Feb 2010
Posts: 1467
Location: Somerset

Posted: Fri Apr 06, 18 7:39 pm Post subject:
It's obviously not on the normal default page she has on her tablet - but I've asked her to google ds and open the main public site as there's a sign-in button which leads to a 'lost password' option. Hopefully that'll sort it out

Nicky cigreen

Joined: 25 Jun 2007
Posts: 9881
Location: Devon, uk

Posted: Fri Apr 06, 18 7:43 pm Post subject:

gythagirl wrote:

It's obviously not on the normal default page she has on her tablet - but I've asked her to google ds and open the main public site as there's a sign-in button which leads to a 'lost password' option. Hopefully that'll sort it out

yes the main public site has a sign on place - and i dont know what that does but it does not give you access to the forum

if she navigates to https://forum.downsizer.net/ and then logs in, underneath the log in info is the 'I forgot' bit.

tahir

Joined: 28 Oct 2004
Posts: 45669
Location: Essex

Posted: Sat Apr 07, 18 6:55 am Post subject:
that should work, if not please pm me or Sean and well sort it

gythagirl

Joined: 18 Feb 2010
Posts: 1467
Location: Somerset

Posted: Sat Apr 07, 18 6:09 pm Post subject:
Thanks - I have e-prodded her...

lowri

Joined: 18 Oct 2006
Posts: 1322
Location: ceredigion

Posted: Thu Apr 26, 18 2:24 pm Post subject:
Every time I log on, I have to put my user name and password in, even though I tick the box about "remember me". Noting the Gytha Girl thread, I tried starting from "forum". Still doesn't work. It gets a nuisance having to put it all in every time. Am I going the wrong way about it?

Slim

Joined: 05 Mar 2006
Posts: 6612
Location: New England (In the US of A)

Posted: Thu Apr 26, 18 2:37 pm Post subject:
I always navigate here: https://forum.downsizer.net/search.php?search_id=newposts My log-in is remembered. That may have to do with your browser settings though, right? Is it a cookie?

dpack

Joined: 02 Jul 2005
Posts: 46212
Location: yes

Posted: Thu Apr 26, 18 5:11 pm Post subject:
browser settings seems like a place to start. remember me on ...... might solve the problem.

Hairyloon

Joined: 20 Nov 2008
Posts: 15425
Location: Today I are mostly being in Yorkshire.

Posted: Fri Apr 27, 18 5:12 pm Post subject:

Slim wrote:

You'll have to hope someone dares logout to look for a forgotten password link

https://forum.downsizer.net/profile.php?mode=sendpassword

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