Posted: Mon Jan 07, 08 9:46 am Post subject: France telecom rant
As some folk know we have been having great difficulties with our phoneline for months now. Just wanted to post a few pics that are rather funny (IMO).
After weeks of nagging, usually from phonebooths or a neighbour's telephone (yes it's only us that are off) they finally send a couple of teenagers out to have a look at our connection box (at the top of the road). The cover was smashed of (presumably by one of the huge truck that are frequenting the building site next door). All they did was balance the broken cover back on the box and leave. Next day it's laying in the road again. Many phonecalls later they come out again and do the same thing. This was our connection box on Saturday ...
It has been pi$$ing down with rain all week and the wires are drenched. The cover is completely busted.
This is our connection box yesterday after having been repaired using an empty compost bag, some wire and a lump of wood ...
The original cover has mysteriously gone missing.
France telecom engineers visited again this morning to check the box and apparently all is well. I asked if they had come to put a new cover on but they tell me tis ok as somebody has put a bag on it. ??? Is this for real? Mr Heslop's repair job has been approved by France telecom as ok and probably a better job then they themselves could do. All I need now is the address to send the invoice.
Contadino
Joined: 28 Sep 2007 Posts: 190 Location: Puglia, Italia
Posted: Mon Jan 07, 08 10:21 am Post subject:
Consider yourself lucky. Telecom Italia wouldn't have even bothered coming out.
Our quote (2 yrs ago) for installing a phone line started at �2,000 and rose to "Not available" via �8,000 and �32,000. I've heard of someone who had the same situation but their house was a semi-detatched where next door already had a line.
Anyway, now we have a wireless broadband connection so don't need a telephone line.
boisdevie1
Joined: 11 Aug 2006 Posts: 3897 Location: Lancaster
Posted: Mon Jan 07, 08 10:40 am Post subject:
I wonder if it comes down to a lack of competition? In France if you want electricity you have a choice of EDF or EDF. Same for gas.
Posted: Mon Jan 07, 08 12:20 pm Post subject: france telecom
I have to put another side to the service of france telecom.On september 17th our junction box for the phone was struck by lightening and burnt out.We rang the next day from a neighbours phone and they sent engineers on the 20th to replace it.I call that good service
I wonder if it comes down to a lack of competition? In France if you want electricity you have a choice of EDF or EDF. Same for gas.
Naah, we've got competition for phone services here and they're still rubbish.
BT responded in 2 hrs to a fault I reported. Found a problem on one of my extensions, fixed it free. Virgin/NTL have never had any problems.....(hides under desk)
You've obviously rubbed them up the wrong way, Simon
Our phone stopped working a few days ago. It took one day for them to fix. Pretty good.
Contadino
Joined: 28 Sep 2007 Posts: 190 Location: Puglia, Italia
Posted: Mon Jan 07, 08 12:55 pm Post subject:
I know someone who's phone stopped working nearly 3 years ago, and despite repeated missed appointments, Telecom Italia haven't done anything to fix it.
BT responded in 2 hrs to a fault I reported. Found a problem on one of my extensions, fixed it free. Virgin/NTL have never had any problems.....(hides under desk)
Ha! BT decided to make my outgoing calls anonymous against my wishes, they made sales calls to me to try to sell me broadband despite specific requests that they do not... Terrible, niggly little details they get wrong. Whereas NTL just turn up with a spade, dig up my broadband connection in my garden and blame me for it (among countless other stupid things).
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